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System Status

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Recent Incidents

Sept 16, 2024

Major Power Outage at hosting provider causing the Smarthub service to become unavailable.
Details: A power outage has affected our hosting provider’s datacentre in Dublin between 15/09/2024 10:03 and 15/09/2024 15:29.
Resolved – Power has now been restored to the datacentre and all Smarthub services are now back online.
Sept 15, 15:29
Identified – There has been a major power outage affecting our hosting provider’s datacentre. Technicians are now looking into restoring connectivity.
Sept 15, 10:59
Investigating – We are currently looking into reports of users being unable to access their Smarthub systems. More details to follow.
Sept 15, 10:03

Feb 22, 2024

Issues with Single Sign-On Metadata Formation
Details: A number of users reported an inability to access Single Sign-On due to a failed SSO metadata sync between 22/02/2024 10:14 and 22/02/2024 10:45
Resolved – This incident has been resolved.
Feb 22, 10:45
Identified – The issue has been identified and a fix is being implemented.
Feb 22, 10:25
Investigating – We are currently looking into an issue with Single Sign-On (SSO) services being unavailable for some systems. We are investigating the root cause of this issue.
Feb 22, 10:14

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