Customers can choose the most appropriate methods that suit their enquiry and lifestyle, and through our portal, retailers can decide the communication channels and durations they provide.
The platform can be accessed 24×7 and used by retailers or contact centre personnel, giving the flexibility to divert enquiries by type, channel and time to contact centre support teams.
Confirmed appointments minimise wasted retailer time, chasing customers by arranging mutually convenient times. Retailers can view customer demands in advance and can allocate resources accordingly.
Customer positive engagements increase when they have the flexibility to choose the time and method, creating a customer lead secured booking.
Retailers can set default min/max time frames for different enquiry types and communication methods, and customers can alter durations to suit their circumstances and have full visibility of a retailer’s calendar.
Retailers and brands can view, analyse and download live information. View customer trends and preferences, including preferred communication styles, and analyse the performance of individual retailers or personnel.
Need help with booking equipment too? Try our Smarthub asset management platform.
“There are a lot of conversations coming back post-pandemic, trying to understand how to manage resources, space and people. You have a lot more hybrid working going on. Does hot desking work? Do we implement computer booking?
A lot of the time these meetings currently are based on speculation. Whereas now with Smarthub and the Power BI tool we can start to interrogate the data, providing better answers.”
I.T. and technical services manager for the Division of Arts and Humanities at the University of Kent.
Requiring a more efficient, less paper-based system to handle a high volume of requests.
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